Showing 58 ideas for tag "customer-experience"
Created by (@wfouess)

Research Projects

Safe, Efficient, and Customer-Centric Processing of Departing Passengers and Checked Baggage.

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

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Created by (@gdgosling)

Research Projects

Air Passenger Values of Time and Qualitative Travel Attributes

The proposed research will update and extend the estimated values of travel time savings determined in prior ACRP research and broaden the scope to include not only travel time savings but also other quantitative service attributes, such as walking distance, and the perceived values attributed by air passengers to qualitative levels of service, such as ride quality and comfort. The research will also explore the importance... more »

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4 votes
4 up votes
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Created by (@samamehta)

Synthesis Topics

Develop Protocol for Carbon Offset by using Vegetarian Food in Airports and Aircrafts

Perform economic, environmental and social benefits analysis of using plant based diet in airports and flights.
Industrial meat, poultry, and dairy production has a huge footprint of resource consumption--energy, water, and land. As a result the practice produces air, water and land pollution. The practice also causes human health related deceases.

A triple Bottom Line analysis of low carbon plant based food usage... more »

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Topic Collection
Created by (@ideahub)

Research Projects

Update to Marketing Guide for Small Airports

The objective of the research is to update the Marketing Guide for Small Airports to include business-to-business marketing and digital media thus resulting in a new model for business-to-business marketing for smaller airports.

Voting

3 votes
3 up votes
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Created by (@sashiabor)

Research Projects

Airport Baggage Handling System Guide

To develop a comprehensive resource on Baggage Handling System (BHS) planning and design aimed at assisting airport planners, manufacturers and airport operators. The report will help planners and architects to design new BHS, expand or modify existing systems and provide improved operation and maintenance. The goal of the report should be to supplement existing design criteria including publications from TSA, IATA and... more »

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Created by (@sjvail)

Research Projects

Guidebook for Airports to Enhance/Support FAA Trajectory Based Operations (TBO)

The FAA's "Vision for Trajectory Based Operations", Version 2.0 dated September 2017, states that TBO will leverage NextGen improvements to make flight operations more efficient and predictable:
"TBO in 2025 depends upon use of improved data sets and greater collaboration between the FAA and its customers to enable better traffic planning and scheduling decisions. Improved data sets reflect access to new data elements,... more »

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Created by (@steve.mayers)

Research Projects

Addressing Airport Employee Needs

The end result should provide best practices that will enable airports to plan facilities (e.g. Daycare), streamline socioeconomic policies and educational programs.

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4 votes
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Created by (@elliott.paige)

Research Projects

Airport Incubators

How can airports set up incubators unit to create a space for innovators to solve airport problems based on challenges placed on them from different departments? Then, using the resulting solution, partner (in terms of equity) with the innovators. Help them form companies that the airport can partner with. Then market to other airports.

Voting

3 votes
3 up votes
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Created by (@sashiabor)

Research Projects

Validating Passenger Level of Service and Spatial Planning Criteria for Airport Terminals

Investigate if additional data can be collected by these new survey techniques: Develop preferred practices on how to use emerging mobile technologies to collect passenger level of service information in a minimally invasive manner and investigate if new techniques improve (or impede) passenger response rates. Other topics that could be covered include: using ethnographic data collection techniques to understand passenger... more »

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3 votes
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Created by (@sashiabor)

Research Projects

Planning and Design of Low Cost Carrier Terminals

Develop a guide for architects, planners and airport operators on planning and designing new low cost carrier (LCC) terminal or converting existing ones to better serve low cost carriers. Supplement existing terminal planning resources and guidelines while identifying key differences between LCC and full service terminals.

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6 votes
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Created by (@nkimball)

Research Projects

Busing Resources for Aircraft Emergencies and Transportation Outages

To determine best practices for providing backup transportation within an airport for the following situations:

- Aircraft emergencies, where passengers must deplane an aircraft and be bused to a terminal

- Planned and unplanned outages of alternative intra-airport transportation systems such as trains.

Voting

2 votes
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Created by (@siegy.adler)

Research Projects

Blockchain Technology and Airports - A Primer

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.

 

• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Created by (@askadamcohen)

Research Projects

Urban Air Mobility Market Study

Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned... more »