The profession can benefit from a synthesis and assessment of practices applied at airports and elsewhere.
The research would identify the best persuasive strategies, language, and media, supported by behavioral science, for successfully encouraging customers to separate waste materials at the source and reduce contamination. This would reduce the number of costly waste hauls; help rehabilitate international scrap materials markets; reduce the amount of materials being sent to landfills and incinerators; promote composting... more »
Objective is to develop airport-specific design guidelines and best practices for airport terminals and passenger facilities to make them accessible to all persons.
Airport operations from the curbside to the airspace are increasingly relying on data. Airport operators and their stakeholders are procuring airport operations suites that do not necessarily talk to each other (even within the same stakeholder/entity). The purpose of the Airport Operational Databases (AODB) is to create an Airport Information Center integrating various operational data for making them available to a... more »
Airports are increasingly interested in bringing multi-disciplines together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.
Airports have been using the Internet of Things to become more connected and offer enhanced customer service logistics as smart airports. This synthesis would document the state of the industry with regard to the application of smart airport technologies and lessons learned from current adopters.
New technologies continue to arise regarding the ability to coordinate for the shared use of smaller business aircraft, in turn creating increasing pressure to provide such services to the general public, in turn creating significant conflicts between just what is – and what is not – permitted under 14 C.F.R. Part 91. Additionally, eVTOL aircraft are rapidly under development and moving to the demonstration stage, creating... more »
Our team aims to architecturally and financially model new ways to relieve airport congestion through the expansion of the curbside, while also allowing for new programs to monetize the landside and the airside. Our team intends to develop architectural solutions for modifying airport parking garages, providing ride share lobbies and amenities, re-programming parking garages and surface lots for alternative uses, and... more »
In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »
Baggage Handling Systems (BHS) are critical pieces of infrastructure at every airport. They are large, complex, and costly to operate, and their lack of performance can have massive impacts on airport, airlines, and passengers. The research aims to provide airport stakeholders with a set of tools to make the best, transparent decisions regarding their BHS from a total cost of ownership perspective. Expanding on current... more »
Air traveler volume is rising year over year, placing strain on airport facilities' ability to process passengers efficiently and effectively in an operational footprint constrained by long-term capital investments. Additionally, airports must continuously mitigate against the risk posed by the "insider threat." Biometrics (e.g. fingerprint, facial, iris recognition) have the potential to mitigate these risks, capture... more »
With increasing passenger demands for personalization, accelerated movement towards a truly seamless journey, and airlines providing amenities throughout the passenger journey, airports are challenged to consistently and regularly measure the quality of the experience in their airports. While many other hospitality industries (hotels, airlines, sports) regularly measure their customer satisfaction, airports often lag... more »
Wheel chairs and wheel chair pushers abound in airports as the population ages. Aside from the logistics and facilities issues such as large font signage and cell phone apps, the more serious issues of passengers becoming disoriented, dealing with dementia that has not been diagnosed, losing carry-on bags or falling victim to scams while traveling are becoming more problematic. Airports require more guidance to detect... more »
Airport teams are ramping up innovation labs, centers and executive level positions to support critical thinking, strategy and innovation. Airports need an approach to innovation that is powerful, effective and broadly assessable, that can integrate into all aspects of the business and region, and that individuals and teams can use to generate breakthrough ideas that are implemented and have a meaningful impact in the... more »
The development of a Primer and Guidebook to assist Airport's with assessing their readiness for digital transformation. The results of this research would support Airport's to understand exactly where they are on the transformation continuum and provide guidance and direction on the next steps of the journey.