A lot of talent goes through the terminals daily. Airports can solicit targetted feedback on specific projects and initiatives from the travelers. There is no better source or time since the customers are in the right state of mind to provide feedback that affects them.
Airport teams are ramping up innovation labs, centers and executive level positions to support critical thinking, strategy and innovation. Airports need an approach to innovation that is powerful, effective and broadly assessable, that can integrate into all aspects of the business and region, and that individuals and teams can use to generate breakthrough ideas that are implemented and have a meaningful impact in the... more »