Created by (@jfsmith)

Synthesis Topics

Managing an Emergency or Incident Associated with a Flight Diversion.

Flight diversions are most often gas-and-go with no deplaning of passengers. However, a diversion may happen because of an emergency on the plane or an emergency may result from the diversion, and in either case emergency response and possibly victim and family assistance may be involved. Diversions may be to an airport that does not typically handle the size or type of aircraft involved or the number of passengers all... more »

Voting

6 votes
6 up votes
0 down votes
Topic Collection
Created by (@jfsmith)

Synthesis Topics

Promoting Collaboration through Sharing Airport, Airline and Others Emergency Plans

Airports, airlines and their emergency response partners can develop a culture of interagency coordination that promotes the regular sharing of airline, airport, and other emergency response plans and strategies. This can provide an opportunity for both airline and support staff and the airports to be familiar with individual corporate emergency response and family assistance plans in the event there is the need for a... more »

Voting

5 votes
5 up votes
0 down votes
Topic Collection
Created by (@askadamcohen)

Research Projects

ACRP Insight Event - Future of Aviation

This is a proposal for a two-day ACRP Insight Event on the Future of Aviation at the Beckman Center. The findings from this event would be used to help develop an ACRP future of aviation research roadmap (please see below for more details). The proposed location is recommended due to its closer proximity to key aviation and technology companies and thought leaders who may be interested in planning and/or participating... more »

Created by (@colest)

Research Projects

Assessing the effectiveness of airport services/programs for passengers with disabilities

Although many airports are offering services, programs and amenities along with innovative design and technological development to optimize access and mobility of passengers with disabilities and aging travelers, there is no systematic assessment of the effectiveness of these services and programs. Empirical evidence about the cost and benefits of these programs are needed for further and wider implementation of services... more »

Created by (@benmello)

Synthesis Topics

Navigating the DBE Process -Getting your DBE in different States/Cities

The objective is to help a new business that is looking to become DBE certified avoid the pitfalls that are common in getting certified in states. The aviation community is trying to getting minorities and women to become DBE certified however the process is cumbersome, at times overwhelming, and confusing. With each state requiring different information in would be beneficial for the new business to know the following... more »

Voting

7 votes
7 up votes
0 down votes
Topic Collection
Created by (@jnavarrete)

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »

Created by (@heidi0)

Research Projects

Guidance on Holistic Airport Master Planning

Guidance on holisitic master planning that goes beyond just future

facility and infrastructure that includes the sub categories such as IT,

Operations, Security and Maintenance as examples. It would also provide guidance on how to develop a "plan" for the ancillary operating areas and how important components may be rolled into a true master plan

Voting

29 votes
30 up votes
1 down votes
Created by (@icf.alan)

Synthesis Topics

Airport Best Practices in Sustainability

By understanding what other airports are doing in the very wide subject area of sustainability, it may spur airports to try different means of conserving energy, recycling materials, or otherwise improving its sustainability practices. By looking not only at the practices, but the results, the challenges to implementation, and the costs of implementation, airports will be provided with guidance to improve their practices... more »

Voting

5 votes
5 up votes
0 down votes
Topic Collection
Created by (@stanley.tse)

Research Projects

Revenue and Customer Satisfaction Decision-Enabler Model

A research paper and computational model is needed to help airports thoroughly look at financial decisions for new infrastructure that result in improved processing rates, increasing non‐aeronautical revenue justifications, prioritizing gating requests that match with changes in airline network models, creating the best financial return for all parties, and improves the overall satisfaction of passengers (check‐in, security... more »

Voting

1 vote
1 up votes
0 down votes
Created by (@griffith)

Research Projects

Using Data and Behavioral Sciences to Enhance the Customer Experience through an Engaged and Skilled Workforce

Customer experience is a key driver of passenger satisfaction, airport revenue, and the overall ranking of an airport. Helping airports to become more people-oriented, to listen to the voice of their customers, and proactively meet the needs of diverse customers, particularly international passengers, will enhance the overall airport experience, and allow American airports to better compete with top international airports.... more »

Voting

4 votes
4 up votes
0 down votes
Created by (@itodreas)

Research Projects

Wilkomen, Bienvenue, Welcome! The Need for and Benefits to Providing Multilingual and Other Accommodations at Airports

Everyone flies! Today's traveling public is more diverse than ever. U.S. airports are serving people of more countries of origin, age ranges, language groups, nationalities, ethnicities, religious groups, physical/cognitive abilities, and income brackets than ever before. However, most airports have not done an adequate job of modernizing their communications and facilities to accommodate this diversity. Not only are... more »

Voting

3 votes
3 up votes
0 down votes
Created by (@jdfranz)

Research Projects

Best Practices for Conducting Consumer Research Among Air Passengers

This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would... more »