The purpose of this project is to provide a systematic and comprehensive overview of the current status of adopting passenger loyalty programs by the primary hub airports of the National Plan of Integrated Airport Systems (NPIAS).
The research would develop a comprehensive guidance on concession agreement standards and terms. The new guidebook would update existing guidance and provides guidance on economic, operational and administrative issues not previously addressed.
Airports are in need of a guidance to identify key touchpoints and implementable technology solutions to institute a "touchless travel" model in order to improve security and safety for passengers, employees, and tenants.
In response to COVID19 but also inclusive of other contagions, airports need to understand how to plan, deploy and manage health screening.
COVID-19 has caused an unprecedented drop in commercial aviation traffic. This synthesis could explore issues raised by COVID-19 and how the aviation industry is responding to COVID-19 and the recovery of air travel in the future.
The profession can benefit from a synthesis and assessment of practices applied at airports and elsewhere.
Objective is to develop airport-specific design guidelines and best practices for airport terminals and passenger facilities to make them accessible to all persons.
Airports are increasingly interested in bringing multi-disciplines together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.
Airports have been using the Internet of Things to become more connected and offer enhanced customer service logistics as smart airports. This synthesis would document the state of the industry with regard to the application of smart airport technologies and lessons learned from current adopters.