Our team aims to architecturally and financially model new ways to relieve airport congestion through the expansion of the curbside, while also allowing for new programs to monetize the landside and the airside. Our team intends to develop architectural solutions for modifying airport parking garages, providing ride share lobbies and amenities, re-programming parking garages and surface lots for alternative uses, and... more »
With increasing passenger demands for personalization, accelerated movement towards a truly seamless journey, and airlines providing amenities throughout the passenger journey, airports are challenged to consistently and regularly measure the quality of the experience in their airports. While many other hospitality industries (hotels, airlines, sports) regularly measure their customer satisfaction, airports often lag... more »
Wheel chairs and wheel chair pushers abound in airports as the population ages. Aside from the logistics and facilities issues such as large font signage and cell phone apps, the more serious issues of passengers becoming disoriented, dealing with dementia that has not been diagnosed, losing carry-on bags or falling victim to scams while traveling are becoming more problematic. Airports require more guidance to detect... more »
The development of a Primer and Guidebook to assist Airport's with assessing their readiness for digital transformation. The results of this research would support Airport's to understand exactly where they are on the transformation continuum and provide guidance and direction on the next steps of the journey.
This project will develop comprehensive guidance for advancing social equity at airports, including example programs and initiatives, how to address equity in project management and staffing, and best practices for airport executives.
There are all kinds of animals coming through airports today: service animals, comfort animals, security animals, and pets, not to mention farm animals, zoo animals, circus animals, primates, uninvited wild animals ("pests"), and marine life. How should airports set up protocols, physical spaces, and customer service messaging to coordinate and manage as today's Noah's Arcs of air travel?
Intelligent Transportation Systems and Flight Tracking app data can be merged to provide real-time information that can reduce landside congestion at airports.
Flight diversions are most often gas-and-go with no deplaning of passengers. However, a diversion may happen because of an emergency on the plane or an emergency may result from the diversion, and in either case emergency response and possibly victim and family assistance may be involved. Diversions may be to an airport that does not typically handle the size or type of aircraft involved or the number of passengers all... more »
Airports, airlines and their emergency response partners can develop a culture of interagency coordination that promotes the regular sharing of airline, airport, and other emergency response plans and strategies. This can provide an opportunity for both airline and support staff and the airports to be familiar with individual corporate emergency response and family assistance plans in the event there is the need for a... more »
The objective is to help a new business that is looking to become DBE certified avoid the pitfalls that are common in getting certified in states. The aviation community is trying to getting minorities and women to become DBE certified however the process is cumbersome, at times overwhelming, and confusing. With each state requiring different information in would be beneficial for the new business to know the following... more »
Guidance on holisitic master planning that goes beyond just future
facility and infrastructure that includes the sub categories such as IT,
Operations, Security and Maintenance as examples. It would also provide guidance on how to develop a "plan" for the ancillary operating areas and how important components may be rolled into a true master plan
By understanding what other airports are doing in the very wide subject area of sustainability, it may spur airports to try different means of conserving energy, recycling materials, or otherwise improving its sustainability practices. By looking not only at the practices, but the results, the challenges to implementation, and the costs of implementation, airports will be provided with guidance to improve their practices... more »
Identify how AI could impact staffing needs and skill sets.
A research paper and computational model is needed to help airports thoroughly look at financial decisions for new infrastructure that result in improved processing rates, increasing non‐aeronautical revenue justifications, prioritizing gating requests that match with changes in airline network models, creating the best financial return for all parties, and improves the overall satisfaction of passengers (check‐in, security... more »
Customer experience is a key driver of passenger satisfaction, airport revenue, and the overall ranking of an airport. Helping airports to become more people-oriented, to listen to the voice of their customers, and proactively meet the needs of diverse customers, particularly international passengers, will enhance the overall airport experience, and allow American airports to better compete with top international airports.... more »