The objective of this project is to research how big data and targeted advertising are used to generate revenue in the aviation industry as well as how they are used in other industries, and identify ways those methods can be used by airports to generate revenue from those same sources. One aspect of this research will include identifying potential entities with whom airports can partner strategically, such as airlines, ...more »
Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General ...more »
The objective of this quick response project is to prepare a periodic (biennial) transformative technology report to the aviation industry. This report would itemize those new technologies developed and implemented in the aviation industry over a two-year period between biennial reports; assess the impact of those technologies on airport and airline operations; then develop suggested course of actions that airports and ...more »
Identify practices that airports and their public health partners have successfully used to prevent and mitigate the transmission of communicable diseases.
Develop a talent cultivation "playbook" that would provide the aviation industry with inspiring, tested, and rapidly-implementable techniques front line managers and senior staff can use to enhance talent cultivation and knowledge transfer in their organizations. The playbook would be designed for people on-the-go who can pick it up, read it for a few minutes and take away key talent planning ideas that can be implemented ...more »
The objective of this research is to produce a guidebook that gives clear and accurate guidance to airports and airport consultants on the latest and best procedures and materials available with a proven performance record of accomplishment to provide repairs and slab replacements that both ensure on-time opening to traffic and long-term durability. This research for the guidebook will focus on two parts: Part 1 of ...more »
The objective of this study would result in a guide of best practices and development of a checklist to assist airports in creating a CSPP. The study should poll airports, FAA inspectors, and consultants (responsible for writing CSPPs) from across the country to gain insight on their best practices for creating a CSPP. The poll should include respondents from each FAA region to take geographical differences into account. ...more »
Generate informed guidance for airports to plan for electric aircraft adoption. Electric aircraft could begin operating from airports within 3+ years. The aviation industry lacks a method to distinguish between marketing hype and realistic projections. A new ACRP report could provide help airports understand which sites are best suited for the viable technology associated with electric powered aircraft. Airports would ...more »
This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would ...more »
The main objectives of this research project are providing to the U.S. airports and their stakeholders (airlines, ATCT, ground handling service providers, etc.) the following: - Overview of A-CDM operations management, - Benefits of A-CDM operations management for the community of the stakeholders of the airport operations, - Guidance for developing an A-CDM operations management organization, the related tools, and CDM-friendly ...more »
Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned ...more »
Develop updated academic curriculums and requirements to cultivate airport industry professionals to meet existing and future needs.