Showing 58 ideas for tag "Customer-Experience"
Created by (@mjgriffinnas.edu)

Research Projects

Universal Design for Airport Terminals/Passenger Facilities

Objective is to develop airport-specific design guidelines and best practices for airport terminals and passenger facilities to make them accessible to all persons.

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6 votes
6 up votes
0 down votes
Created by (@heidi0)

Research Projects

Guidance on Concept Planning and Designing of Airport Collaboration Centers

Airports are increasingly interested in bringing multi-disciplines together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.

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5 votes
5 up votes
0 down votes
Created by (@gdgosling)

Research Projects

Air Passenger Values of Time and Qualitative Travel Attributes

The proposed research will update and extend the estimated values of travel time savings determined in prior ACRP research and broaden the scope to include not only travel time savings but also other quantitative service attributes, such as walking distance, and the perceived values attributed by air passengers to qualitative levels of service, such as ride quality and comfort. The research will also explore the importance... more »

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4 votes
4 up votes
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Created by (@elliott.paige)

Research Projects

Airport Incubators

How can airports set up incubators unit to create a space for innovators to solve airport problems based on challenges placed on them from different departments? Then, using the resulting solution, partner (in terms of equity) with the innovators. Help them form companies that the airport can partner with. Then market to other airports.

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3 votes
3 up votes
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Created by (@nkimball)

Research Projects

Busing Resources for Aircraft Emergencies and Transportation Outages

To determine best practices for providing backup transportation within an airport for the following situations:

- Aircraft emergencies, where passengers must deplane an aircraft and be bused to a terminal

- Planned and unplanned outages of alternative intra-airport transportation systems such as trains.

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2 votes
2 up votes
0 down votes
Created by (@siegy.adler)

Research Projects

Blockchain Technology and Airports - A Primer

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.

 

• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Created by (@bigcheese.potomac.airfield)

Research Projects

Demonstrate Remote Autonomous Air Traffic Advisory System

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1 vote
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Created by (@heidi0)

Research Projects

Guidance on Holistic Airport Master Planning

Guidance on holisitic master planning that goes beyond just future

facility and infrastructure that includes the sub categories such as IT,

Operations, Security and Maintenance as examples. It would also provide guidance on how to develop a "plan" for the ancillary operating areas and how important components may be rolled into a true master plan

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15 votes
16 up votes
1 down votes
Created by (@wfouess)

Research Projects

Safe, Efficient, and Customer-Centric Processing of Departing Passengers and Checked Baggage.

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

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2 votes
2 up votes
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Created by (@benmello)

Synthesis Topics

Navigating the DBE Process -Getting your DBE in different States/Cities

The objective is to help a new business that is looking to become DBE certified avoid the pitfalls that are common in getting certified in states. The aviation community is trying to getting minorities and women to become DBE certified however the process is cumbersome, at times overwhelming, and confusing. With each state requiring different information in would be beneficial for the new business to know the following... more »

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6 votes
7 up votes
1 down votes
Topic Collection
Created by (@askadamcohen)

Research Projects

ACRP Insight Event - Future of Aviation

This is a proposal for a two-day ACRP Insight Event on the Future of Aviation at the Beckman Center. The findings from this event would be used to help develop an ACRP future of aviation research roadmap (please see below for more details). The proposed location is recommended due to its closer proximity to key aviation and technology companies and thought leaders who may be interested in planning and/or participating... more »
Created by (@itodreas)

Research Projects

Animals at Airports

There are all kinds of animals coming through airports today: service animals, comfort animals, security animals, and pets, not to mention farm animals, zoo animals, circus animals, primates, uninvited wild animals ("pests"), and marine life. How should airports set up protocols, physical spaces, and customer service messaging to coordinate and manage as today's Noah's Arcs of air travel?

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5 votes
6 up votes
1 down votes