The purpose of this project is to provide a systematic and comprehensive overview of the current status of adopting passenger loyalty programs by the primary hub airports of the National Plan of Integrated Airport Systems (NPIAS).
The synthesis would collect and present best practices developed by airports to protect the public and the airport workers (incl. tenants and stakeholders) from COVID-19. The domain of the study includes the landside (esp. how to ensure consistency between airport and mass transit, TNCs, etc.), the terminal area (incl. the restricted access areas), and the airside (ramp and airfield workers).