Showing 15 ideas for tag "customer-experience"

Synthesis Topics

How Airports are Becoming Smart

Airports have been using the Internet of Things to become more connected and offer enhanced customer service logistics as smart airports. This synthesis would document the state of the industry with regard to the application of smart airport technologies and lessons learned from current adopters.

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19 votes
20 up votes
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Tools used in the management of airport arts programs: Governing documents, advisory committees and master plans

ACRP Synthesis 11-03/Topic S01-21 (The Benefits of Airport Arts Programs) provides an exhaustive analysis of current practices related to airport arts programs; the Synthesis identifies many tools that airports use to govern such programs and to manage them efficiently and economically. It was, however, beyond the scope of Synthesis 11-03/Topic S01-21 to provide an in depth analysis of precisely how these tools are used... more »

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16 votes
17 up votes
1 down votes
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Airport Volunteer Programs that Enhance the Customer Experience

Volunteer programs are a common practice at airports in the United States whereby local residents are engaged to enhance the airport's overall customer experience by welcoming travelers, offering directional assistance, and providing accurate information about the airport's services and amenities. The presence of a dedicated volunteer team creates a positive image of the airport and reflects the friendly hospitality of... more »

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30 votes
30 up votes
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Airport Best Practices in Sustainability

By understanding what other airports are doing in the very wide subject area of sustainability, it may spur airports to try different means of conserving energy, recycling materials, or otherwise improving its sustainability practices. By looking not only at the practices, but the results, the challenges to implementation, and the costs of implementation, airports will be provided with guidance to improve their practices... more »

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8 votes
8 up votes
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Navigating the DBE Process -Getting your DBE in different States/Cities

The objective is to help a new business that is looking to become DBE certified avoid the pitfalls that are common in getting certified in states. The aviation community is trying to getting minorities and women to become DBE certified however the process is cumbersome, at times overwhelming, and confusing. With each state requiring different information in would be beneficial for the new business to know the following... more »

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6 votes
7 up votes
1 down votes
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Promoting Collaboration through Sharing Airport, Airline and Others Emergency Plans

Airports, airlines and their emergency response partners can develop a culture of interagency coordination that promotes the regular sharing of airline, airport, and other emergency response plans and strategies. This can provide an opportunity for both airline and support staff and the airports to be familiar with individual corporate emergency response and family assistance plans in the event there is the need for a... more »

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10 votes
10 up votes
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Develop Protocol for Carbon Offset by using Vegetarian Food in Airports and Aircrafts

Perform economic, environmental and social benefits analysis of using plant based diet in airports and flights.
Industrial meat, poultry, and dairy production has a huge footprint of resource consumption--energy, water, and land. As a result the practice produces air, water and land pollution. The practice also causes human health related deceases.

A triple Bottom Line analysis of low carbon plant based food usage... more »

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2 votes
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Digital Twin for Airports: Going Beyond BIM

Building Information Modeling is mainly used for design & construction phase of an airport project. Ultimately, if stated in the project contract requirements, as-constructed model data is transitioned to Asset Management platform used by Airport Facilities Management team. Hence, the intent of BIM is to represent a physical space digitally for construction purpose and not to address daily occupancy and utilization of... more »

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6 votes
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Autonomous shuttles for passenger and delivery services transport to/from the airport.

The expected benefits of the deployment of autonomous shuttles include a more efficient transportation system and improved safety. However, there are still many challenges that need to be addressed and resolved prior to the full deployment of such technology. These challenges can be summarized into five categories of (1) technology development; (2) user acceptance; (3) safety; (4) social and economic issues; and (5) regulations,... more »

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2 votes
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Airport Pandemic Response Technologies Guidebook

The Covid-19 Pandemic has had a more deleterious effect on the worldwide aviation system than anything that has come since the Wright Brothers first set wing to wind in the early 1900's, eclipsing even the impacts associated with the September 11th attacks in 2001. The governmental guidelines (in some municipalities, stated as requirements), for physical distancing (the now-infamous six-foot rule), may work manually and... more »

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1 vote
2 up votes
1 down votes
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Revolutionize Gate Boarding and Customer Experience with "Gate on the Go"

Imagine an opportunity to increase customer experience, positively impact MBR, resolve congestion for boarding lines and enhance facility usage, all with a new idea for managing gate operations. All of this can be accomplished by removing the standard millwork podiums at gates and incorporating mobile carts for the agents. Similar to what you would see nurses using for patients, using a cart the gate agents will have... more »

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Implementing airport measures to reduce Aviophobia in a post-pandemic era

About 15% of American adults suffer some level of fear (aviophobia). While some of them avoid flying almost totally, there are 15% that are passengers* passing through a US airport and experiencing aviophobia from boarding their upcoming flight. This fear, exacerbated to some extent by various factors within the airport's control, impacts passenger experience, their behavior before, during, and after boarding their plane.... more »

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2 votes
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