Showing 3 ideas for tag "customer-experience"
Created by (@itodreas) kudos icon +

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Benefits of Arts to Airports and Stakeholders In Reserve

Airports of all sizes have the potential to introduce more art experiences into the traveler space, but few know why they should care and how to accomplish this. Partnerships with arts associations, artists, civic cultural leaders and airports are few and poorly documented or understood. The objective of this research would be to: • Research benefits of integrating art experiences into travelers' spaces at airports •... more »
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Created by (@christopher.morgan) kudos icon +

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"Last Mile" in General Aviation - Guidance on Challenges with Courtesy Cars and other forms of Ground Transportation In Reserve

A compilation of best practices in courtesy car procurement, insurance, maintenance, and usage policies to act as guidance for general aviation, community-owned airports. Alternative options, like coordination with dial-a-ride local transit service, taxis, and partnerships with local car rentals and dealerships should also be explored. The result would be an increase in economic opportunity by increasing connectivity... more »
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Created by (@jfsmith) kudos icon +

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Managing an Emergency or Incident Associated with a Flight Diversion. In Reserve

Flight diversions are most often gas-and-go with no deplaning of passengers. However, a diversion may happen because of an emergency on the plane or an emergency may result from the diversion, and in either case emergency response and possibly victim and family assistance may be involved. Diversions may be to an airport that does not typically handle the size or type of aircraft involved or the number of passengers all... more »
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