Showing 54 ideas for tag "terminal"

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience In Reserve

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »

Research Projects

Practical guidance to combat human trafficking at airports In Reserve

This project will create a practical guide that provides airport managers and other key personnel with day-to-day strategies to help combat human trafficking at airports. The need for this guidance was identified at the May 2018 ACRP insight event on economic and social sustainability.

Research Projects

A Primer and Guidebook on Airport Digital Transformation and Assessment of Your Organization's Readiness

The development of a Primer and Guidebook to assist Airport's with assessing their readiness for digital transformation. The results of this research would support Airport's to understand exactly where they are on the transformation continuum and provide guidance and direction on the next steps of the journey.

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Research Projects

Airport Contributions to the Study, Investigation, and Interdiction of Human Trafficking In Reserve

Define evidence-based, practical tools for airports interested in supporting anti-human trafficking efforts, through a project that complements and keep step with efforts at the USDOT and FAA, as well as those of a Congressionally-directed Federal Advisory Committee and its recommendation, due out July 3, 2019.

Research Projects

Airport Common Use Program Development Guidebook In Reserve

In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »

Research Projects

Stay Calm and Breathe: Creating a Hygienic Culture for Airports In Reserve

As the airline industry struggles to return to normal operations in the wake of the COVID-19 pandemic, airport operators must take steps to restore confidence in commercial aviation by reassuring the flying public that they are returning to a clean and safe environment. Operators must focus on improving sanitary conditions and indoor air quality (IAQ) within the terminals, where the high volume of people and activities... more »

Research Projects

Revenue and Customer Satisfaction Decision-Enabler Model

A research paper and computational model is needed to help airports thoroughly look at financial decisions for new infrastructure that result in improved processing rates, increasing non‐aeronautical revenue justifications, prioritizing gating requests that match with changes in airline network models, creating the best financial return for all parties, and improves the overall satisfaction of passengers (check‐in, security... more »

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Research Projects

Improve Traveler Experience while Generating Additional Revenue Through the Effective Use of Data

Recent data suggests that a 0.01% increase in passenger satisfaction results in an increased spend of $0.80 per passenger, while an additional 10 minutes spent in line, decreases that spend by 30%. Using available data to generate and push valuable information to the traveling public will optimize and help streamline the passenger travel experience, leading to increased passenger satisfaction, as well as increased airport... more »

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Research Projects

Guidance on Concept Planning and Designing of Airport Coordination Centers

Airports are increasingly interested in bringing multi-discipline subject matter experts together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.

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Research Projects

Selection and Application of Building Materials for Passenger Terminals

To create a comprehensive resource for architects, interior designers, engineers and airport operators to help them in selection of these materials for new construction or renovation of existing facilities. The guidebook should also provide guidance to airport operators and designers on how to evaluate life cycle cost implications of selecting different building materials.

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Research Projects

Guidebook for Airports to Enhance/Support FAA Trajectory Based Operations (TBO)

The FAA's "Vision for Trajectory Based Operations", Version 2.0 dated September 2017, states that TBO will leverage NextGen improvements to make flight operations more efficient and predictable:
"TBO in 2025 depends upon use of improved data sets and greater collaboration between the FAA and its customers to enable better traffic planning and scheduling decisions. Improved data sets reflect access to new data elements,... more »

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Research Projects

Selection and Application of Building Materials for Passenger Terminals

To create a comprehensive resource for architects, interior designers, engineers and airport operators to help them in selection of these materials for new construction or renovation of existing facilities. The guidebook should also provide guidance to airport operators and designers on how to evaluate life cycle cost implications of selecting different building materials.

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Research Projects

Enhancing the Management of Adverse Conditions, IROPS, and Crises with Airport Collaborative Decision Making In Reserve

The main objectives of this research project are providing to the U.S. airports and their stakeholders (airlines, ATCT, ground handling service providers, etc.) the following:
- Overview of A-CDM operations management,
- Benefits of A-CDM operations management for the community of the stakeholders of the airport operations,
- Guidance for developing an A-CDM operations management organization, the related tools, and CDM-friendly... more »