The impacts of passenger behavior changes due to the COVID-19 pandemic on Airport Terminal Area Planning and Design
Prior to the COVID-19 pandemic, airports have created many facilities/amenities inside and outside of the airport terminals in both physical infrastructure and soft technology fields to better cater passengers' demands and needs, with an intend to create more customer-friendly passenger travel experience. The COVID-19 pandemic changed the public travel behaviors and impacted the corporate/business travel policies in 2020,...
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