How can airports set up incubators unit to create a space for innovators to solve airport problems based on challenges placed on them from different departments? Then, using the resulting solution, partner (in terms of equity) with the innovators. Help them form companies that the airport can partner with. Then market to other airports.
This Collection is for research ideas whose objectives are to develop guidance, tools, or best practices.
Showing 9 ideas for tag "Customer-Experience"
COVID-19 has caused an unprecedented drop in commercial aviation traffic. This synthesis could explore issues raised by COVID-19 and how the aviation industry is responding to COVID-19 and the recovery of air travel in the future.
The goal of this research is to provide airports with best practices for addressing the homeless at airports.
The research would develop a comprehensive guidance on concession agreement standards and terms. The new guidebook would update existing guidance and provides guidance on economic, operational and administrative issues not previously addressed.
Most U.S. airports do not have a complete understanding of the range of emotions their travelers experience at the airport. More research needs to be conducted to identify the sentiments expressed by passengers at different journey points and the root causes for why they feel the way they do. Once the root cause is identified, airports then must consider resolving any issues related to a negative emotion experience by... more »
Air cargo is vital part of supply chain for many companies and cities. Air cargo carries about 35% contribution in value terms of the world's cargo, only 1% in volume, yet many airports, especially in the USA, still do not have modern technology such as Cargo Community Systems, material handling systems in warehouses, and airports designed to move cargo, including e-commerce cargo, at the same speed and efficiency as... more »
Airports are in need of a guidance to identify key touchpoints and implementable technology solutions to institute a "touchless travel" model in order to improve security and safety for passengers, employees, and tenants.
In response to COVID19 but also inclusive of other contagions, airports need to understand how to plan, deploy and manage health screening.
Recent data suggests that a 0.01% increase in passenger satisfaction results in an increased spend of $0.80 per passenger, while an additional 10 minutes spent in line, decreases that spend by 30%. Using available data to generate and push valuable information to the traveling public will optimize and help streamline the passenger travel experience, leading to increased passenger satisfaction, as well as increased airport... more »