ACRP IdeaHub Research Projects

ACRP Report 157 (Improving the Airport Customer Experience)(2017) found that airport arts programs play an important role in improving the customer experience at airports and that airports with such arts programs are among the most highly rated airports in the world. ACRP Synthesis 11-03/Topic S01-21 (The Benefits of Airport Arts Programs) surveyed and synthesized the the state of practice of airport rotating visual art... more »

The research would identify the best persuasive strategies, language, and media, supported by behavioral science, for successfully encouraging customers to separate waste materials at the source and reduce contamination. This would reduce the number of costly waste hauls; help rehabilitate international scrap materials markets; reduce the amount of materials being sent to landfills and incinerators; promote composting... more »

With increasing passenger demands for personalization, accelerated movement towards a truly seamless journey, and airlines providing amenities throughout the passenger journey, airports are challenged to consistently and regularly measure the quality of the experience in their airports. While many other hospitality industries (hotels, airlines, sports) regularly measure their customer satisfaction, airports often lag... more »

The research would develop a comprehensive guidance on concession agreement standards and terms. The new guidebook would update existing guidance and provides guidance on economic, operational and administrative issues not previously addressed.

Synthesis of sustainability practices for small airports.

It is imperative that entities preparing to undertake a major airport terminal or expansion project understand what risks are involved and how those risks can be mitigated. If the proposed research is conducted and an intuitive database of risk-management contract provisions is created, entities interested in participating in such a "mega project" would be able to identify how best to manage the associated risk: this... more »