Showing 33 ideas for tag "Customer-Experience"
Created by (@mjgriffinnas.edu) kudos icon +

Research Projects

Universal Design for Airport Terminals/Passenger Facilities

Objective is to develop airport-specific design guidelines and best practices for airport terminals and passenger facilities to make them accessible to all persons.

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6 votes
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Created by (@heidi0) kudos icon +

Research Projects

Guidance on Concept Planning and Designing of Airport Collaboration Centers

Airports are increasingly interested in bringing multi-disciplines together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.

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5 votes
5 up votes
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Created by (@gdgosling) kudos icon +

Research Projects

Air Passenger Values of Time and Qualitative Travel Attributes

The proposed research will update and extend the estimated values of travel time savings determined in prior ACRP research and broaden the scope to include not only travel time savings but also other quantitative service attributes, such as walking distance, and the perceived values attributed by air passengers to qualitative levels of service, such as ride quality and comfort. The research will also explore the importance... more »

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4 votes
4 up votes
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Created by (@elliott.paige) kudos icon +

Research Projects

Airport Incubators

How can airports set up incubators unit to create a space for innovators to solve airport problems based on challenges placed on them from different departments? Then, using the resulting solution, partner (in terms of equity) with the innovators. Help them form companies that the airport can partner with. Then market to other airports.

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3 votes
3 up votes
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Created by (@nkimball) kudos icon +

Research Projects

Busing Resources for Aircraft Emergencies and Transportation Outages

To determine best practices for providing backup transportation within an airport for the following situations:

- Aircraft emergencies, where passengers must deplane an aircraft and be bused to a terminal

- Planned and unplanned outages of alternative intra-airport transportation systems such as trains.

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2 votes
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Created by (@bigcheese.potomac.airfield) kudos icon +

Research Projects

Demonstrate Remote Autonomous Air Traffic Advisory System

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Created by (@heidi0) kudos icon +

Research Projects

Guidance on Holistic Airport Master Planning

Guidance on holisitic master planning that goes beyond just future

facility and infrastructure that includes the sub categories such as IT,

Operations, Security and Maintenance as examples. It would also provide guidance on how to develop a "plan" for the ancillary operating areas and how important components may be rolled into a true master plan

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15 votes
16 up votes
1 down votes
Created by (@wfouess) kudos icon +

Research Projects

Safe, Efficient, and Customer-Centric Processing of Departing Passengers and Checked Baggage.

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

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2 votes
2 up votes
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Created by (@itodreas) kudos icon +

Research Projects

Animals at Airports

There are all kinds of animals coming through airports today: service animals, comfort animals, security animals, and pets, not to mention farm animals, zoo animals, circus animals, primates, uninvited wild animals ("pests"), and marine life. How should airports set up protocols, physical spaces, and customer service messaging to coordinate and manage as today's Noah's Arcs of air travel?

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5 votes
6 up votes
1 down votes
Created by (@mjgriffinnas.edu) kudos icon +

Research Projects

Effective Approaches for Persuading Travelers to Recycle and Reduce Contamination in the Waste Stream

The research would identify the best persuasive strategies, language, and media, supported by behavioral science, for successfully encouraging customers to separate waste materials at the source and reduce contamination. This would reduce the number of costly waste hauls; help rehabilitate international scrap materials markets; reduce the amount of materials being sent to landfills and incinerators; promote composting... more »

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-1 votes
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Created by (@ideahub) kudos icon +

Research Projects

Update to Marketing Guide for Small Airports

The objective of the research is to update the Marketing Guide for Small Airports to include business-to-business marketing and digital media thus resulting in a new model for business-to-business marketing for smaller airports.

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3 votes
3 up votes
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Created by (@steve.mayers) kudos icon +

Research Projects

Addressing Airport Employee Needs

The end result should provide best practices that will enable airports to plan facilities (e.g. Daycare), streamline socioeconomic policies and educational programs.

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4 votes
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Created by (@sashiabor) kudos icon +

Research Projects

Planning and Design of Low Cost Carrier Terminals

Develop a guide for architects, planners and airport operators on planning and designing new low cost carrier (LCC) terminal or converting existing ones to better serve low cost carriers. Supplement existing terminal planning resources and guidelines while identifying key differences between LCC and full service terminals.

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6 votes
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