Showing 21 ideas for tag "Customer-Experience"

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience In Reserve

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »

Research Projects

Practical guidance to combat human trafficking at airports In Reserve

This project will create a practical guide that provides airport managers and other key personnel with day-to-day strategies to help combat human trafficking at airports. The need for this guidance was identified at the May 2018 ACRP insight event on economic and social sustainability.

Research Projects

Guide to Airport Innovation – Creating an Organizational Fit for the Future In Reserve

Airport teams are ramping up innovation labs, centers and executive level positions to support critical thinking, strategy and innovation. Airports need an approach to innovation that is powerful, effective and broadly assessable, that can integrate into all aspects of the business and region, and that individuals and teams can use to generate breakthrough ideas that are implemented and have a meaningful impact in the... more »

Research Projects

The uberization of business aviation In Reserve

New technologies continue to arise regarding the ability to coordinate for the shared use of smaller business aircraft, in turn creating increasing pressure to provide such services to the general public, in turn creating significant conflicts between just what is – and what is not – permitted under 14 C.F.R. Part 91. Additionally, eVTOL aircraft are rapidly under development and moving to the demonstration stage, creating... more »

Research Projects

Airport Common Use Program Development Guidebook In Reserve

In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »

Research Projects

Modernizing Air Cargo Operations in U.S. Airports In Reserve

Air cargo is vital part of supply chain for many companies and cities. Air cargo carries about 35% contribution in value terms of the world's cargo, only 1% in volume, yet many airports, especially in the USA, still do not have modern technology such as Cargo Community Systems, material handling systems in warehouses, and airports designed to move cargo, including e-commerce cargo, at the same speed and efficiency as... more »

Research Projects

Guidebook for Improved Data Privacy Management In Reserve

Airports are collecting and processing a large amount of data from a traveler, including but not limited to personal identification, medical records (COVID-19 related), and biometric information. The guidebook intends to analyze the status quo of how US airports handle data privacy and to inform airport stakeholders of a comprehensive strategy to guide them towards better data privacy management.

Research Projects

Development of Baggage Handling System decision making framework based on total cost of ownership In Reserve

Baggage Handling Systems (BHS) are critical pieces of infrastructure at every airport. They are large, complex, and costly to operate, and their lack of performance can have massive impacts on airport, airlines, and passengers. The research aims to provide airport stakeholders with a set of tools to make the best, transparent decisions regarding their BHS from a total cost of ownership perspective. Expanding on current... more »

Research Projects

Urban Air Mobility Market Study In Reserve

Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned... more »

Research Projects

Best Practices for Implementing Effective Airport Biometrics - A Primer In Reserve

Air traveler volume is rising year over year, placing strain on airport facilities' ability to process passengers efficiently and effectively in an operational footprint constrained by long-term capital investments. Additionally, airports must continuously mitigate against the risk posed by the "insider threat." Biometrics (e.g. fingerprint, facial, iris recognition) have the potential to mitigate these risks, capture... more »

Research Projects

Emerging Ground Access Technologies at Airports: A Primer In Reserve

New ways to ride from/to the airport are emerging: micromobility, autonomous and connected vehicles, electric vehicles, Hyperloop, underground electric skates, urban air mobility, etc. Old ways are being recycled and improved, such as (but not limited to) bus rapid transit (BRT), light rail, high speed rail (e.g., Brigthline station at MCO), etc.