Showing 18 ideas for tag "Customer-Experience"
Created by (@siegy.adler) kudos icon +

Research Projects

Blockchain Technology and Airports - A Primer In Reserve

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.

 

• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Created by (@joeenduser) kudos icon +

Research Projects

Update ACRP Report 40: Airport Curbside and Terminal Area Roadway Operations In Reserve

Update ACRP Report 40: Airport Curbside and Terminal Area Roadway Operations to reflect latest practice and focus on curbside/roadway management..

Created by (@askadamcohen) kudos icon +

Research Projects

ACRP Insight Event - Future of Aviation In Reserve

This is a proposal for a two-day ACRP Insight Event on the Future of Aviation at the Beckman Center. The findings from this event would be used to help develop an ACRP future of aviation research roadmap (please see below for more details). The proposed location is recommended due to its closer proximity to key aviation and technology companies and thought leaders who may be interested in planning and/or participating... more »
Created by (@jdfranz) kudos icon +

Research Projects

Best Practices for Conducting Consumer Research Among Air Passengers In Reserve

This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would... more »
Created by (@colest) kudos icon +

Research Projects

Assessing the effectiveness of airport services/programs for passengers with disabilities In Reserve

Although many airports are offering services, programs and amenities along with innovative design and technological development to optimize access and mobility of passengers with disabilities and aging travelers, there is no systematic assessment of the effectiveness of these services and programs. Empirical evidence about the cost and benefits of these programs are needed for further and wider implementation of services... more »
Created by (@jussnyder) kudos icon +

Research Projects

Best Practices for Implementing Effective Airport Biometrics - A Primer In Reserve

Air traveler volume is rising year over year, placing strain on airport facilities' ability to process passengers efficiently and effectively in an operational footprint constrained by long-term capital investments. Additionally, airports must continuously mitigate against the risk posed by the "insider threat." Biometrics (e.g. fingerprint, facial, iris recognition) have the potential to mitigate these risks, capture... more »
Created by (@askadamcohen) kudos icon +

Research Projects

Urban Air Mobility Market Study In Reserve

Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned... more »
Created by (@mplazyk) kudos icon +

Research Projects

Development of Baggage Handling System decision making framework based on total cost of ownership In Reserve

Baggage Handling Systems (BHS) are critical pieces of infrastructure at every airport. They are large, complex, and costly to operate, and their lack of performance can have massive impacts on airport, airlines, and passengers. The research aims to provide airport stakeholders with a set of tools to make the best, transparent decisions regarding their BHS from a total cost of ownership perspective. Expanding on current... more »
Created by (@elliott.paige) kudos icon +

Research Projects

Modernizing Air Cargo Operations in U.S. Airports In Reserve

Air cargo is vital part of supply chain for many companies and cities. Air cargo carries about 35% contribution in value terms of the world's cargo, only 1% in volume, yet many airports, especially in the USA, still do not have modern technology such as Cargo Community Systems, material handling systems in warehouses, and airports designed to move cargo, including e-commerce cargo, at the same speed and efficiency as... more »
Created by (@grant.gray.faithgroupllc.com) kudos icon +

Research Projects

Guidance for Identifying and Implementing "Touchless Travel" Technologies at Airports In Reserve

Airports are in need of a guidance to identify key touchpoints and implementable technology solutions to institute a "touchless travel" model in order to improve security and safety for passengers, employees, and tenants.

Created by (@kyle.scapple) kudos icon +

Research Projects

Airport Common Use Program Development Guidebook In Reserve

In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »
Created by (@jnavarrete) kudos icon +

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience In Reserve

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »