Research Projects

Research Projects

This Collection is for research ideas whose objectives are to develop guidance, tools, or best practices.
Showing 13 ideas for tag "Customer-Experience"
Created by (@siegy.adler)

Research Projects

Blockchain Technology and Airports - A Primer

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.

 

• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Created by (@askadamcohen)

Research Projects

ACRP Insight Event - Future of Aviation

This is a proposal for a two-day ACRP Insight Event on the Future of Aviation at the Beckman Center. The findings from this event would be used to help develop an ACRP future of aviation research roadmap (please see below for more details). The proposed location is recommended due to its closer proximity to key aviation and technology companies and thought leaders who may be interested in planning and/or participating... more »
Created by (@jdfranz)

Research Projects

Best Practices for Conducting Consumer Research Among Air Passengers

This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would... more »
Created by (@colest)

Research Projects

Assessing the effectiveness of airport services/programs for passengers with disabilities

Although many airports are offering services, programs and amenities along with innovative design and technological development to optimize access and mobility of passengers with disabilities and aging travelers, there is no systematic assessment of the effectiveness of these services and programs. Empirical evidence about the cost and benefits of these programs are needed for further and wider implementation of services... more »
Created by (@jussnyder)

Research Projects

Best Practices for Implementing Effective Airport Biometrics - A Primer

Air traveler volume is rising year over year, placing strain on airport facilities' ability to process passengers efficiently and effectively in an operational footprint constrained by long-term capital investments. Additionally, airports must continuously mitigate against the risk posed by the "insider threat." Biometrics (e.g. fingerprint, facial, iris recognition) have the potential to mitigate these risks, capture... more »
Created by (@askadamcohen)

Research Projects

Urban Air Mobility Market Study

Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned... more »
Created by (@mplazyk)

Research Projects

Development of Baggage Handling System decision making framework based on total cost of ownership

Baggage Handling Systems (BHS) are critical pieces of infrastructure at every airport. They are large, complex, and costly to operate, and their lack of performance can have massive impacts on airport, airlines, and passengers. The research aims to provide airport stakeholders with a set of tools to make the best, transparent decisions regarding their BHS from a total cost of ownership perspective. Expanding on current... more »
Created by (@kyle.scapple)

Research Projects

Airport Common Use Program Development Guidebook

In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »
Created by (@jnavarrete)

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »
Created by (@damon.fordham)

Research Projects

Practical guidance to combat human trafficking at airports

This project will create a practical guide that provides airport managers and other key personnel with day-to-day strategies to help combat human trafficking at airports. The need for this guidance was identified at the May 2018 ACRP insight event on economic and social sustainability.

Created by (@karenascott)

Research Projects

Guide to Airport Innovation – Creating an Organizational Fit for the Future

Airport teams are ramping up innovation labs, centers and executive level positions to support critical thinking, strategy and innovation. Airports need an approach to innovation that is powerful, effective and broadly assessable, that can integrate into all aspects of the business and region, and that individuals and teams can use to generate breakthrough ideas that are implemented and have a meaningful impact in the... more »
Created by (@jwalewski)

Research Projects

The uberization of business aviation

New technologies continue to arise regarding the ability to coordinate for the shared use of smaller business aircraft, in turn creating increasing pressure to provide such services to the general public, in turn creating significant conflicts between just what is – and what is not – permitted under 14 C.F.R. Part 91. Additionally, eVTOL aircraft are rapidly under development and moving to the demonstration stage, creating... more »