Showing 21 ideas for tag "Customer-Experience"

Research Projects

Blockchain Technology and Airports - A Primer In Reserve

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.


• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Research Projects

ACRP Insight Event - Future of Aviation In Reserve

This is a proposal for a two-day ACRP Insight Event on the Future of Aviation at the Beckman Center. The findings from this event would be used to help develop an ACRP future of aviation research roadmap (please see below for more details). The proposed location is recommended due to its closer proximity to key aviation and technology companies and thought leaders who may be interested in planning and/or participating... more »

Research Projects

Best Practices for Conducting Consumer Research Among Air Passengers In Reserve

This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would... more »

Research Projects

Assessing the effectiveness of airport services/programs for passengers with disabilities In Reserve

Although many airports are offering services, programs and amenities along with innovative design and technological development to optimize access and mobility of passengers with disabilities and aging travelers, there is no systematic assessment of the effectiveness of these services and programs. Empirical evidence about the cost and benefits of these programs are needed for further and wider implementation of services... more »

Research Projects

Best Practices for Implementing Effective Airport Biometrics - A Primer In Reserve

Air traveler volume is rising year over year, placing strain on airport facilities' ability to process passengers efficiently and effectively in an operational footprint constrained by long-term capital investments. Additionally, airports must continuously mitigate against the risk posed by the "insider threat." Biometrics (e.g. fingerprint, facial, iris recognition) have the potential to mitigate these risks, capture... more »

Research Projects

Emerging Ground Access Technologies at Airports: A Primer In Reserve

New ways to ride from/to the airport are emerging: micromobility, autonomous and connected vehicles, electric vehicles, Hyperloop, underground electric skates, urban air mobility, etc. Old ways are being recycled and improved, such as (but not limited to) bus rapid transit (BRT), light rail, high speed rail (e.g., Brigthline station at MCO), etc.

Research Projects

Urban Air Mobility Market Study In Reserve

Urban Air Mobility (UAM) is a safe and efficient system for air passenger and cargo transportation within an urban area, inclusive of small package delivery and other urban Unmanned Aerial Systems (UAS) services, which supports a mix of onboard/ground-piloted and increasingly autonomous operations. In recent years, UAM has developed rapidly due to advances in technology and with pilot projects underway in Dubai and planned... more »

Research Projects

Development of Baggage Handling System decision making framework based on total cost of ownership In Reserve

Baggage Handling Systems (BHS) are critical pieces of infrastructure at every airport. They are large, complex, and costly to operate, and their lack of performance can have massive impacts on airport, airlines, and passengers. The research aims to provide airport stakeholders with a set of tools to make the best, transparent decisions regarding their BHS from a total cost of ownership perspective. Expanding on current... more »

Research Projects

Modernizing Air Cargo Operations in U.S. Airports In Reserve

Air cargo is vital part of supply chain for many companies and cities. Air cargo carries about 35% contribution in value terms of the world's cargo, only 1% in volume, yet many airports, especially in the USA, still do not have modern technology such as Cargo Community Systems, material handling systems in warehouses, and airports designed to move cargo, including e-commerce cargo, at the same speed and efficiency as... more »

Research Projects

Guidebook for Improved Data Privacy Management In Reserve

Airports are collecting and processing a large amount of data from a traveler, including but not limited to personal identification, medical records (COVID-19 related), and biometric information. The guidebook intends to analyze the status quo of how US airports handle data privacy and to inform airport stakeholders of a comprehensive strategy to guide them towards better data privacy management.