Showing 58 ideas for tag "customer-experience"
Created by (@szellers)

Synthesis Topics

How Airports are Becoming Smart

Airports have been using the Internet of Things to become more connected and offer enhanced customer service logistics as smart airports. This synthesis would document the state of the industry with regard to the application of smart airport technologies and lessons learned from current adopters.

Voting

16 votes
17 up votes
1 down votes
Topic Collection
Created by (@mjgriffinnas.edu)

Research Projects

Effective Approaches for Persuading Travelers to Recycle and Reduce Contamination in the Waste Stream

The research would identify the best persuasive strategies, language, and media, supported by behavioral science, for successfully encouraging customers to separate waste materials at the source and reduce contamination. This would reduce the number of costly waste hauls; help rehabilitate international scrap materials markets; reduce the amount of materials being sent to landfills and incinerators; promote composting... more »

Voting

-1 votes
0 up votes
1 down votes
Created by (@ideahub)

Research Projects

Update to Marketing Guide for Small Airports

The objective of the research is to update the Marketing Guide for Small Airports to include business-to-business marketing and digital media thus resulting in a new model for business-to-business marketing for smaller airports.

Voting

3 votes
3 up votes
0 down votes
Created by (@steve.mayers)

Research Projects

Addressing Airport Employee Needs

The end result should provide best practices that will enable airports to plan facilities (e.g. Daycare), streamline socioeconomic policies and educational programs.

Voting

4 votes
4 up votes
0 down votes
Created by (@sashiabor)

Research Projects

Planning and Design of Low Cost Carrier Terminals

Develop a guide for architects, planners and airport operators on planning and designing new low cost carrier (LCC) terminal or converting existing ones to better serve low cost carriers. Supplement existing terminal planning resources and guidelines while identifying key differences between LCC and full service terminals.

Voting

6 votes
6 up votes
0 down votes
Created by (@jdfranz)

Research Projects

Best Practices for Conducting Consumer Research Among Air Passengers

This study would entail a comprehensive assessment of consumer research practices at commercial service airports nationwide. It would result in the identification of best practices for assessing the needs and preferences of passengers as well as meters-greeters and well-wishers. Guidance would be provided for the development and implementation of evidence-based and scientifically sound research programs that would... more »
Created by (@itodreas)

Research Projects

Wilkomen, Bienvenue, Welcome! The Need for and Benefits to Providing Multilingual and Other Accommodations at Airports

Everyone flies! Today's traveling public is more diverse than ever. U.S. airports are serving people of more countries of origin, age ranges, language groups, nationalities, ethnicities, religious groups, physical/cognitive abilities, and income brackets than ever before.

However, most airports have not done an adequate job of modernizing their communications and facilities to accommodate this diversity. Not only are... more »

Voting

3 votes
3 up votes
0 down votes
Created by (@icf.alan)

Synthesis Topics

Airport Best Practices in Sustainability

By understanding what other airports are doing in the very wide subject area of sustainability, it may spur airports to try different means of conserving energy, recycling materials, or otherwise improving its sustainability practices. By looking not only at the practices, but the results, the challenges to implementation, and the costs of implementation, airports will be provided with guidance to improve their practices... more »

Voting

6 votes
6 up votes
0 down votes
Topic Collection
Created by (@colest)

Research Projects

Assessing the effectiveness of airport services/programs for passengers with disabilities

Although many airports are offering services, programs and amenities along with innovative design and technological development to optimize access and mobility of passengers with disabilities and aging travelers, there is no systematic assessment of the effectiveness of these services and programs. Empirical evidence about the cost and benefits of these programs are needed for further and wider implementation of services... more »
Created by (@jappelbaum)

Research Projects

A Primer: Using Customer Experience Measurement Tools and Data Analytics to Monitor and Improve the Passenger Experience

With increasing passenger demands for personalization, accelerated movement towards a truly seamless journey, and airlines providing amenities throughout the passenger journey, airports are challenged to consistently and regularly measure the quality of the experience in their airports. While many other hospitality industries (hotels, airlines, sports) regularly measure their customer satisfaction, airports often lag... more »

Voting

11 votes
11 up votes
0 down votes
Created by (@benmarcus)

Research Projects

Guidelines to Decentralize Curbside and Security to Alleviate Airport Congestion

Our team aims to architecturally and financially model new ways to relieve airport congestion through the expansion of the curbside, while also allowing for new programs to monetize the landside and the airside. Our team intends to develop architectural solutions for modifying airport parking garages, providing ride share lobbies and amenities, re-programming parking garages and surface lots for alternative uses, and... more »

Voting

8 votes
8 up votes
0 down votes
Created by (@gael.lebris)

Research Projects

Airport Operational Databases (AODB): Benefits to the Airport Stakeholders and Users

Airport operations from the curbside to the airspace are increasingly relying on data. Airport operators and their stakeholders are procuring airport operations suites that do not necessarily talk to each other (even within the same stakeholder/entity). The purpose of the Airport Operational Databases (AODB) is to create an Airport Information Center integrating various operational data for making them available to a... more »

Voting

11 votes
12 up votes
1 down votes
Created by (@samamehta)

Synthesis Topics

Develop Protocol for Carbon Offset by using Vegetarian Food in Airports and Aircrafts

Perform economic, environmental and social benefits analysis of using plant based diet in airports and flights.
Industrial meat, poultry, and dairy production has a huge footprint of resource consumption--energy, water, and land. As a result the practice produces air, water and land pollution. The practice also causes human health related deceases.

A triple Bottom Line analysis of low carbon plant based food usage... more »

Voting

1 vote
1 up votes
0 down votes
Topic Collection