Showing 66 ideas for tag "Terminal"

Research Projects

Update to ACRP Report 157: Improving the Airport Customer Experience In Reserve

Airports strive to improve customer service to meet evolving customer service needs as they shift away from viewing airlines as their primary customers and view passengers as customers and guests of the Airport. The objective of this Problem Statement is to develop an update to the 2016 ACRP Report 157: Improving the Airport Customer Experience to address the needs of commercial airport customers and tenants, and General... more »

Research Projects

Practical guidance to combat human trafficking at airports In Reserve

This project will create a practical guide that provides airport managers and other key personnel with day-to-day strategies to help combat human trafficking at airports. The need for this guidance was identified at the May 2018 ACRP insight event on economic and social sustainability.

Research Projects

A Primer and Guidebook on Airport Digital Transformation and Assessment of Your Organization's Readiness

The development of a Primer and Guidebook to assist Airport's with assessing their readiness for digital transformation. The results of this research would support Airport's to understand exactly where they are on the transformation continuum and provide guidance and direction on the next steps of the journey.

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Airport Contributions to the Study, Investigation, and Interdiction of Human Trafficking In Reserve

Define evidence-based, practical tools for airports interested in supporting anti-human trafficking efforts, through a project that complements and keep step with efforts at the USDOT and FAA, as well as those of a Congressionally-directed Federal Advisory Committee and its recommendation, due out July 3, 2019.

Synthesis Topics

Synthesis of Curbside Fixed Route Public Bus Access Locations to Airport Terminals

Some major U.S. airports have train service that brings airport passengers and employees to and from the airport terminal while delegating passengers and employees who use the public bus to the peripheral. Many airport passengers and employees must then use an airport shuttle system to access the public bus station or curbside airport terminal. Airports of moderate size may have public bus stations within a safe walking... more »

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Research Projects

Airport Common Use Program Development Guidebook In Reserve

In 2010, the ACRP published Report 30: Reference Guide on Understanding Common Use at Airports. Since that time, the airport strategies for implementation of common use and the technological solutions have significantly changed. Today, there is a greater focus on the "seamless passenger journey", providing new common use options, introducing technology innovations, and adapting to new business models. The research proposed... more »

Research Projects

Stay Calm and Breathe: Creating a Hygienic Culture for Airports In Reserve

As the airline industry struggles to return to normal operations in the wake of the COVID-19 pandemic, airport operators must take steps to restore confidence in commercial aviation by reassuring the flying public that they are returning to a clean and safe environment. Operators must focus on improving sanitary conditions and indoor air quality (IAQ) within the terminals, where the high volume of people and activities... more »

Synthesis Topics

Airport Pandemic Response Technologies Guidebook

The Covid-19 Pandemic has had a more deleterious effect on the worldwide aviation system than anything that has come since the Wright Brothers first set wing to wind in the early 1900's, eclipsing even the impacts associated with the September 11th attacks in 2001. The governmental guidelines (in some municipalities, stated as requirements), for physical distancing (the now-infamous six-foot rule), may work manually and... more »

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Revolutionize Gate Boarding and Customer Experience with "Gate on the Go"

Imagine an opportunity to increase customer experience, positively impact MBR, resolve congestion for boarding lines and enhance facility usage, all with a new idea for managing gate operations. All of this can be accomplished by removing the standard millwork podiums at gates and incorporating mobile carts for the agents. Similar to what you would see nurses using for patients, using a cart the gate agents will have... more »

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Implementing airport measures to reduce Aviophobia in a post-pandemic era

About 15% of American adults suffer some level of fear (aviophobia). While some of them avoid flying almost totally, there are 15% that are passengers* passing through a US airport and experiencing aviophobia from boarding their upcoming flight. This fear, exacerbated to some extent by various factors within the airport's control, impacts passenger experience, their behavior before, during, and after boarding their plane.... more »

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Revenue and Customer Satisfaction Decision-Enabler Model

A research paper and computational model is needed to help airports thoroughly look at financial decisions for new infrastructure that result in improved processing rates, increasing non‐aeronautical revenue justifications, prioritizing gating requests that match with changes in airline network models, creating the best financial return for all parties, and improves the overall satisfaction of passengers (check‐in, security... more »

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Improve Traveler Experience while Generating Additional Revenue Through the Effective Use of Data

Recent data suggests that a 0.01% increase in passenger satisfaction results in an increased spend of $0.80 per passenger, while an additional 10 minutes spent in line, decreases that spend by 30%. Using available data to generate and push valuable information to the traveling public will optimize and help streamline the passenger travel experience, leading to increased passenger satisfaction, as well as increased airport... more »

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Guidance on Concept Planning and Designing of Airport Coordination Centers

Airports are increasingly interested in bringing multi-discipline subject matter experts together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.

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