Showing 72 ideas for tag "Customer-Experience"

Research Projects

Universal Design for Airport Terminals/Passenger Facilities

Objective is to develop airport-specific design guidelines and best practices for airport terminals and passenger facilities to make them accessible to all persons.

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7 votes
7 up votes
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Research Projects

Guidance on Concept Planning and Designing of Airport Collaboration Centers

Airports are increasingly interested in bringing multi-disciplines together in a common environment to improve collaborative decision making during regular and irregular operations. Guidance on how to plan and design for these centers is needed.

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6 votes
6 up votes
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Research Projects

Air Passenger Values of Time and Qualitative Travel Attributes

The proposed research will update and extend the estimated values of travel time savings determined in prior ACRP research and broaden the scope to include not only travel time savings but also other quantitative service attributes, such as walking distance, and the perceived values attributed by air passengers to qualitative levels of service, such as ride quality and comfort. The research will also explore the importance... more »

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4 votes
4 up votes
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Research Projects

Airport Incubators

How can airports set up incubators unit to create a space for innovators to solve airport problems based on challenges placed on them from different departments? Then, using the resulting solution, partner (in terms of equity) with the innovators. Help them form companies that the airport can partner with. Then market to other airports.

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4 votes
4 up votes
0 down votes

Research Projects

Busing Resources for Aircraft Emergencies and Transportation Outages

To determine best practices for providing backup transportation within an airport for the following situations:

- Aircraft emergencies, where passengers must deplane an aircraft and be bused to a terminal

- Planned and unplanned outages of alternative intra-airport transportation systems such as trains.

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2 votes
2 up votes
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Research Projects

Blockchain Technology and Airports - A Primer In Reserve

Develop a primer to introduce airports to blockchain technology, describe potential use cases, and offer guidance to incorporating blockchain into their airport's operations.

 

• What is blockchain?

• History

• Benefits

• Airport use cases

• Survey of airport-specific applications and vendors

• Implementing/converting to blockchain technology

Research Projects

Demonstrate Remote Autonomous Air Traffic Advisory System

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1 vote
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Research Projects

Guidance on Holistic Airport Master Planning

Guidance on holisitic master planning that goes beyond just future

facility and infrastructure that includes the sub categories such as IT,

Operations, Security and Maintenance as examples. It would also provide guidance on how to develop a "plan" for the ancillary operating areas and how important components may be rolled into a true master plan

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16 votes
17 up votes
1 down votes

Synthesis Topics

How Airports are Becoming Smart

Airports have been using the Internet of Things to become more connected and offer enhanced customer service logistics as smart airports. This synthesis would document the state of the industry with regard to the application of smart airport technologies and lessons learned from current adopters.

Voting

18 votes
19 up votes
1 down votes
Topic Collection

Synthesis Topics

Tools used in the management of airport arts programs: Governing documents, advisory committees and master plans

ACRP Synthesis 11-03/Topic S01-21 (The Benefits of Airport Arts Programs) provides an exhaustive analysis of current practices related to airport arts programs; the Synthesis identifies many tools that airports use to govern such programs and to manage them efficiently and economically. It was, however, beyond the scope of Synthesis 11-03/Topic S01-21 to provide an in depth analysis of precisely how these tools are used... more »

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17 votes
17 up votes
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Topic Collection

Research Projects

Synthesis of programs for permanent art installations at airports

ACRP Report 157 (Improving the Airport Customer Experience)(2017) found that airport arts programs play an important role in improving the customer experience at airports and that airports with such arts programs are among the most highly rated airports in the world. ACRP Synthesis 11-03/Topic S01-21 (The Benefits of Airport Arts Programs) surveyed and synthesized the the state of practice of airport rotating visual art... more »

Voting

10 votes
10 up votes
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Synthesis Topics

Airport Volunteer Programs that Enhance the Customer Experience trending idea

Volunteer programs are a common practice at airports in the United States whereby local residents are engaged to enhance the airport's overall customer experience by welcoming travelers, offering directional assistance, and providing accurate information about the airport's services and amenities. The presence of a dedicated volunteer team creates a positive image of the airport and reflects the friendly hospitality of... more »

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29 votes
29 up votes
0 down votes
Topic Collection

Research Projects

Safe, Efficient, and Customer-Centric Processing of Departing Passengers and Checked Baggage.

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

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2 votes
2 up votes
0 down votes

Research Projects

Update to Marketing Guide for Small Airports

The objective of the research is to update the Marketing Guide for Small Airports to include business-to-business marketing and digital media thus resulting in a new model for business-to-business marketing for smaller airports.

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4 votes
4 up votes
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