Research Projects

The impacts of passenger behavior changes due to the COVID-19 pandemic on Airport Terminal Area Planning and Design

Prior to the COVID-19 pandemic, airports have created many facilities/amenities inside and outside of the airport terminals in both physical infrastructure and soft technology fields to better cater passengers' demands and needs, with an intend to create more customer-friendly passenger travel experience. The COVID-19 pandemic changed the public travel behaviors and impacted the corporate/business travel policies in 2020, will those changes in passenger travel behaviors be long term or permanent? How do the passenger behavior changes affect the airport terminal area planning and design?

Background (Describe the current situation or problem in the industry, and how your idea would address it.)

Prior to the COVID-19 pandemic, airports have created many facilities/amenities inside and outside of the airport terminals in both physical infrastructure and soft technology fields to better cater passengers' demands and needs, with an intend to create more customer-friendly passenger travel experience. The COVID-19 pandemic changed the public travel behaviors and impacted the corporate/business travel policies in 2020, will those changes in passenger travel behaviors be long term or permanent? How do the passenger behavior changes affect the airport terminal area planning and design?

Objective (What is the desired product or result that will help the airport industry?)

Understanding the COVID-19 pandemic impacts on passenger behavior changes will help the airport industry to re-plan and re-design airport terminal area facilities and amenities (inside and outside the terminal buildings)

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Idea No. 579