Prior to the COVID-19 pandemic, airports have created many facilities/amenities inside and outside of the airport terminals in both physical infrastructure and soft technology fields to better cater passengers' demands and needs, with an intend to create more customer-friendly passenger travel experience. The COVID-19 pandemic changed the public travel behaviors and impacted the corporate/business travel policies in 2020, will those changes in passenger travel behaviors be long term or permanent? How do the passenger behavior changes affect the airport terminal area planning and design?
Idea No. 579