As the airline industry struggles to return to normal operations in the wake of the COVID-19 pandemic, airport operators must take steps to restore confidence in commercial aviation by reassuring the flying public that they are returning to a clean and safe environment. Operators must focus on improving sanitary conditions and indoor air quality (IAQ) within the terminals, where the high volume of people and activities such as food preparation were already known to produce significant contamination. Further, airports must develop messaging and communication strategies to make the public aware of their enhanced sanitation efforts to help restore customer confidence in commercial aviation. The goal is to foster meaningful and sustainable change by building a "hygienic culture" within airports, which takes an organization-wide approach to proactively managing health and sanitation issues.
Idea No. 478