Research Projects

Safe, Efficient, and Customer-Centric Processing of Departing Passengers and Checked Baggage.

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

Background (Describe the current situation or problem in the industry, and how your idea would address it.)

"Industry standards for processing departing passengers and their checked baggage have been well established but are often inconsistent, slow to change and are subject to competing and conflicting airlines procedures, complexity of airport terminals layouts, availability of self-service technologies, adequate staffing levels and availability of efficient way finding and flight information display systems. The results are longer wait times and queues, increased stress and anxieties for the inexperienced passengers and how to care for the needs of families, elderlies, the disabled and language barriers. More needs to be done to avoid congestions at all decision points from the curbside to the gates.

Current departure practices and procedures for domestic or international flights funnel passengers and baggage to crowded pre-security areas at terminal departure roadways, at self-service kiosks or check-in counters, at checked baggage drop off locations, at security screening checkpoints and at boarding gates. Recent airlines marketing promotions for lower fares and lower services are complicating matters at gate areas. Long term parking passengers may also expect longer wait times to get to the terminal.

With number of passengers including tourists, students, business, leisure and immigrants expected to increase globally, reacting to IROPS and unforeseen changes in a congested facility is creating an unsafe environment, has made the airport and terminal a less inviting environment, has lowered customer expectations and increased anxieties for all.

This problem is occurring at most major international and domestic airports.

Objective (What is the desired product or result that will help the airport industry?)

Develop industry recommendations to safely and efficiently move most types of passengers and their baggage with minimum wait times or queueing standards at all departure decision points at the airport.

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Idea No. 3