Imagine an opportunity to increase customer experience, positively impact MBR, resolve congestion for boarding lines and enhance facility usage, all with a new idea for managing gate operations. All of this can be accomplished by removing the standard millwork podiums at gates and incorporating mobile carts for the agents. Similar to what you would see nurses using for patients, using a cart the gate agents will have the ability to go to the customer in the holdroom to check-in or change a seat, print bag tags and even process upgrades, as needed. Removing the bulky millwork in the middle of the holdroom (taking up valuable space), boarding lines can moved to the interior and handled in a much more low-key and customer friendly way. Additionally, with mobile carts, there is higher utilization IT and infrastructure at the terminals, whether it is the gate functions or service centers, which are mostly used for IRROPS.