Research Projects

Revenue and Customer Satisfaction Decision-Enabler Model

A research paper and computational model is needed to help airports thoroughly look at financial decisions for new infrastructure that result in improved processing rates, increasing non‐aeronautical revenue justifications, prioritizing gating requests that match with changes in airline network models, creating the best financial return for all parties, and improves the overall satisfaction of passengers (check‐in, security screening, border clearance, etc.).

 

The paper and model will be developed to match the specific airport role (hub, non‐hub, small hub, etc.) in order to tailor results to the changing roles of airports as carriers hub/de‐hub operations and evolve with different forms of low‐cost carrier (LCC) operations.

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Idea No. 104

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