Research Projects

Guidance for Enhancing the Customer Experience for Senior Passengers

Wheel chairs and wheel chair pushers abound in airports as the population ages. Aside from the logistics and facilities issues such as large font signage and cell phone apps, the more serious issues of passengers becoming disoriented, dealing with dementia that has not been diagnosed, losing carry-on bags or falling victim to scams while traveling are becoming more problematic. Airports require more guidance to detect passengers who may not be able to travel alone or may get lost in the facilities and not arrive at the intended destination. Research is needed to identify the scope of the challenge and effective ways to provide secure travel for aging passengers.

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Idea No. 198