Research Projects

Airport Travelers' Emotions related to Improving Airport Customer Experiences

Most U.S. airports do not have a complete understanding of the range of emotions their travelers experience at the airport. More research needs to be conducted to identify the sentiments expressed by passengers at different journey points and the root causes for why they feel the way they do. Once the root cause is identified, airports then must consider resolving any issues related to a negative emotion experience by passengers whenever possible.

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Idea No. 503

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