Synthesis Topics

Airport Landside Operations Data and Collection Methods trending idea

This Synthesis will document the various landside transportation data being gathered at airports, the data collection methods, the interpretation of data, and the application of data in decision-making.

Background (Describe the current situation or problem in the industry, and how your idea would address it.)

Understanding landside operations performance without data can mean relying on intuition or responding to problems and complaints as they are revealed by customers. Monitoring performance by collecting and interpreting data can proactively detect change and quantify the effectiveness of responses to change

Objective (What is the desired product or result that will help the airport industry?)

Understanding and improving the airport customer experience requires understanding the "who, what, when, where and how" of landside travel. A significant source of understanding can be the data collected and its interpretation. A synthesis of how airports gather data and use data to improve service will be a valuable resource for all airport operators.

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Idea No. 795