Synthesis Topics

Airport Credentialing - Best Practices

To compile data from various airports around the country about practices they use for airport credentialing. This would also include the setup and staffing of an airport credentialing office.

Background (Describe the current situation or problem in the industry, and how your idea would address it.)

Currently, there is no best practice guide for airport credentialing, to include the how to setup and staff a credentialing office.

Objective (What is the desired product or result that will help the airport industry?)

A comprehensive guide on best practices for Airport Credentialing.

Approach (Describe in general terms the steps you think are needed to achieve the objective.)

Various airports should be surveyed (Small, Medium, and Large Hubs). From that information, a best practice guide should be published. The guide should focus on needs of credentialing based on airport size. Best practices learned about credentialing. Most useful design of credentialing offices and a focus on how to staff those offices based on airport size. Is there more benefit to hire full time credentialing agents, pull agents for operations department, or use airport dispatchers? The finished resource would be an overall best practice guide, to airport credentialing.

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Idea No. 144